Refund policy
Returns & Refunds Policy
Eligibility
We accept returns within 48 Hours of delivery for items that are unworn, unwashed, and in their original condition with tags attached. Sale items, accessories, and limited edition drops may be final sale and not eligible for return.
Returns Process
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Contact us at thryftly@gmail.com with your order number and reason for return.
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Once approved, you’ll receive instructions for shipping your item back to us.
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Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Refunds
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Once we receive and inspect your return, you’ll be notified of your refund status.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping costs are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you’d like a different size or item, please return your order for a refund and place a new order.
Damaged or Incorrect Items
If you receive a defective or wrong item, contact us immediately at thryftly@gmail.com so we can make it right.